Terms & Conditions

TERMS & CONDITIONS

Please DO NOT consume any product if you feel you have any concerns or doubts whether the product is fit for consumption.

If you have any issues with any of our products, please contact us immediately via the website or FREEPHONE (0800 909 8947). This information can be found at www.mynutrition.org/contact/

The Terms and Conditions below tells you information about My Nutrition LTD and the legal terms and conditions on which we sell any of the products listed on our website www.mynutrition.org to you as a consumer.

Please read and understand these terms before ordering any Products from our site.  Please note that by ordering any of our Products, you (Consumer) agree to be bound by these terms and conditions.

We may amend these Terms from time to time. Every time you order products from us, the Terms in force at that time will strictly apply.

  1. INFORMATION ABOUT US

We operate the MyNutrition website www.mynutrition.org. We are MyNutrition Ltd, a company registered in England and Wales under company number 11213020.

To contact us, please see our Contact Us page http://www.mynutrition.org/contact/

  1. OUR PRODUCTS

All nutritional information has been estimated using online tools/ applications such as ‘myfitnesspal’. Unless we lab test our products, we can never be 100% certain what the full N.I of the product is. As accurate as we have been, we must make all consumers aware that we adopt a 5% tolerance to the estimated N.I.

All images of the products on our site are for illustrative purposes only. As a new business we will constantly be evaluating and adding to the website and content as we grow.

Although we have made every effort to be as accurate as possible, because our products are made to order, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 5% tolerance.

As we strive to improve packaging and overall customer experience, the packaging of the products may vary from that shown on images on our site from time to time due to us wanting to improve customer satisfaction. We endeavour to keep the website and all content fully updated where possible.

We understand that some products will be in higher demand than others, we stress that all products shown on our site are subject to availability. If we run out of a product, the website will ensure to notify you (Sold Out).

On confirmation of order, under certain circumstances e.g. shortage of specific foods from supplier, we may need to substitute certain products within a product. If this situation arises, you as a customer will be informed of this issue and will be provided with alternatives. If you are unhappy with the alternatives, you are eligible receive a full refund.

  1. USE OF OUR SITE AND PRIVACY INFORMATION

None of your personal details will be shared with any external party or organisation. We adopt a strict privacy policy when dealing with our customers

  1. YOUR CONSUMER RIGHT OF RETURN AND REFUND

If you deem our products are not fit for your consumption on delivery please contact us immediately via the website or contact number. You must not consume a product that you believe is not fit for consumption.

We will endeavour to reply quickly but if the reply is delayed – do not consume the product.

Once we make contact with yourself, we will organise a pick up date and time.

In the process of returning the product, we will make sure one of our designated delivery drivers comes to collect the product in question – this meaning you do not have to return the product yourself.

If you have returned a product to us because it is faulty or mis-described, we will refund the price of such defective product in full, excluding the delivery charges.

As a company which strives for great quality tasting food, we will ensure that any returns are dealt with in the appropriate manner and seek a solution to preventing a similar outcome from happening in the future.

  1. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

If we have to cancel an order for products before the products are delivered, due to an event outside our control or the unavailability of stock, we will contact you promptly.

We can offer an alternative, however if you as a consumer are not happy with the alternatives you are eligible for a full refund.

  1. PROMOTIONAL OFFERS AND VOUCHER CODES

We reserve the right to extend, withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.

A voucher code can only be used once per order. We may decline to fulfil any order including bulk purchase of Products on promotion or included in a special offer. Only one code, special or offer or promotional voucher can be used per an Order.

You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.

If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.

In the event that Discount Voucher Codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work please contact customer services immediately. If the code is not working as a result of its individual terms and conditions then this will be explained.

Any Introductory Offers are available as one-off purchases only.

  1. DELIVERY

Our delivery structure will constantly be evaluated in an attempt to accommodate all of our customers. If at any moment we change the structure of our delivery, you will be notified.

You must ensure you are eligible for delivery before purchasing any of our products. To do this, visit www.mynutrition.org/delivery/ to see whether we can deliver to you.

We are in the long term process of setting up nationwide courier services so that we are able to ship products nationally, however for now we operate only within Exeter and surrounding areas, please check whether you are eligible for delivery.

Currently, we operate on three separate delivery catchment areas. Full delivery costs and catchment areas can be found at www.mynutrition.org/delivery/

Our current delivery days are every Sunday afternoon & evening and every Wednesday afternoon & evening. Times for delivery are anywhere between 4-10pm. We operate this structure so that your products are continually fresh and do not need to be left in the refrigerator for any more than 3 days.

Currently we operate on a 2 day rule. You must place your order 2 days before our next delivery date in order to receive your products or your order will roll over to the next delivery date. For example, if you want meals delivered on a Sunday, you will have to place your order by Friday midnight at the latest. Wednesday delivery is Monday Midnight at the latest.

If you place your first order on Saturday/ Sunday or Monday (Meaning delivery on a Wednesday), you will receive your first set of meals on the Wednesday evening and the second set of meals on the Sunday evening.

If there is an event outside our control and we are unable to complete delivery, you will be notified.

Delivery will be completed when we deliver the Products to the address you gave us.

The products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.

If the customer refuses a delivery for whatever reason, the parcel is destroyed or automatically returned to the sender. Perishable items cannot be resent and refusing an order should be a last resort.

At checkout, the buyer can give permission for the authorised delivery driver to leave the parcel in a safe location if no one is at the delivery address to collect the order. This is however down to the individual driver discretion and cannot be guaranteed. However if this option is selected, the delivery driver will box the product up and leave them in a safe place with a note of the specific location posted through the letterbox.

If the buyer doesn’t select the ‘safe location’ check box and no one is able to collect the delivery at the given address, the product will be returned to the location of manufacture and a rescheduled delivery date will be confirmed with the buyer, this will usually be the next working day. This will however incur another delivery charge dependant on the catchment area of the customer’s address. If the buyer refuses this option and chooses not to accept their product, they are ineligible for a full refund.

  1. PRICE OF PRODUCTS AND DELIVERY CHARGES

The prices of the products will be as quoted on our site. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.

Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation, unless of an error.

The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and can be located at www.mynutrition.org/delivery/

Products can be withdrawn from the Website at any time and promotions, offer codes and limited time offers can be withdrawn at any time. The Supplier is not liable to anyone for withdrawing any Products from the Website or for refusing to process an order.

  1. EVENTS OUTSIDE OUR CONTROL

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

Likewise, any events outside of our control regarding delivery will be assessed and alternatives offered.

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